ICZ® Support ICZ® Media Players FAQ: The POWER LED on the device is NOT ON: Unplug the power plug and reinsert back into the player. If it's still not working, the POWER ADAPTER or LED light may be faulty. I cannot see anything on the TV screen: Ensure all the cable plugs are firmly plugged into the player. If it's still not working, the PCB board may be faulty. I see the following on the TV screen: Press the buttons on the remote, to cycle through the TV Modes: "CVBS" for "Composite" (Commonly used) "YPbPr" for "Component" "VGA" for "VGA LCD Monitor" "MODE" for cycling through all the TV Modes I see the following on the TV screen: In the Setup Options, choose the correct TV System your TV can support: Setup->TV Systems-> PAL Composite/Interlaced/Progressive (Commonly used) NTSC Composite/Interlaced/Progressive I cannot see the "USB2.0 device icon" on the startup menu: Unplug your USB2.0 device and reinsert back into the player. If it's still not detected, unplug the power plug and reinsert back into the player. For Mobile HDDs you may need additional power if your USB2.0 cable is not bus-powered. To fix this, you can insert your Mobile HDD's DC cable into your Mobile HDD to provide additional power. Another way is if your Mobile HDD's DC cable uses 5.0Volts, you can plug the ICZ Media Player's DC cable straight into the Mobile HDD to provide additional power (However, the Mobile HDD's DC plug MUST SUPPORT 5.0Volts, or you could damage your Mobile HDD) DIV3/4/5/,XVID + MP3, video and audio is out of synch or bleeps: Before playing a video, ensure you filter the files by "MOVIE", rather than "FILES". It should play the video and audio properly if the video/audio was encoded properly. Video & audio plays slow/freezes using USB2.0 device (e.g. Flash Memory Drives, Mobile HDDs, Card Readers): Before playing a video, the player will 'buffer' to ensure constant smooth playing. However, if the USB2.0 device read/access speed is too slow you may need to obtain a faster USB2.0 device. COPY or DELETE functions between USB2.0 devices (e.g. Flash Memory Drives, Mobile HDDs, Card Readers): Because USB2.0 Flash Memory Drives & Flash Cards still use FAT32, you can only COPY or DELETE between those devices. However, if you want to COPY or DELETE between "Flash Cards and Harddrive" you must ensure the harddrive inside the Mobile HDD is formatted as FAT32, instead of NTFS (However, the file size max limit is up to 2GB). Also ensure that Flash Cards are unlocked when transferring files. Displaying .SRT subtitles: Please ensure that the video filename and SRT filename match and are in the same directory. Also make sure the SRT text information is in the following .SRT format. While playing the video, press the "SUB-T" button on the remote control to display the subtitles. Current Firmware (version: 2008-09-10): 1) Sorting Order of Filenames - Alphabet & Numbering - Most is Fixed 2) Multiple & Deep Subfolders - Play Video, Stop, Navigate back to main directory(Left), Navigate back up(Up Button), Cannot go any higher(Blocked) - Rare Bug - Most is Fixed 3) DIV3 & XVIDv1 and MP3 sound bleeps - Fixed (But it may not play properly, if the video/audio was not encoded properly) 4) Play DIV3/4/5, XVID video, Fast Forward 2x/3x, Played Normally Again - Restarts at the beginning or plays unsynched video/audio - Fixed (But it may not play properly, if the video/audio was not encoded properly) Upgrading to the Latest Firmware: At the moment all ICZ Media Players sold are upgraded to the latest firmware. If any new firmware is available and you would like to upgrade the player to the latest firmware, then please follow the procedure: 1) Download the Firmware Upgrade Form: PDF  DOC 2) Fill in the form and fax to us. 3) After we process the form we will contact you whether it was successful. 4) If successful, send us the packaged player and allow 3 to 5 working days for upgrading the player to the newest firmware. 5) We will contact you once the player has been upgraded to the latest firmware. Terms and Conditions: Payment must be made first before we return the upgraded player(s). All payments are to be made via internet banking: Bank Name: ASB BANK Bank Location: MEADOWLANDS Account Name: IWAY COMPUTER (NZ) LTD Account Number: 12-3132-0051188-00 Useful FREE Software: Unlock files which are in use (Difficulty = Easy) - Unlocker Copy your files faster (Difficulty = Easy) - TeraCopy Analyse your media (Difficulty = Easy) - MediaInfo Convert your media to another format (Difficulty = Medium) - SUPER © - WINXP/2000 ONLY! Create your media using filters (Difficulty = Hard) - Virtual Dub ICZ® Enclosures FAQ: The POWER LED on the enclosure is NOT ON: Unplug the power plug and reinsert back into the enclosure. If it's still not working, the POWER ADAPTER or LED light may be faulty. The enclosure for the CD/DVD ROM is not being detected or cannot burn to a media disc: Some CD/DVD ROM models may not be compatible with the PCB board or the PCB board may be faulty. Useful FREE Software: Unlock files which are in use (Difficulty = Easy) - Unlocker Copy your files faster (Difficulty = Easy) - TeraCopy ICZ® Accessories ICZ IrDA: ICZ IrDA Drivers: ZIP Copyright © 2010 - ICZ® is a brand of iWay Computer (NZ) Ltd.